Who we are
Suggested text: Our website address is: http://illumaminds.com.
We are deeply committed to protecting the privacy of our students and their families. This Privacy Policy explains how we collect, use, share, and safeguard the personal data you provide when interacting with our online GCSE tutoring services.
Information We Collect
- Enrollment Information: This includes name, contact details (email, phone), address, academic interests, and billing information.
- Course Usage Data: We may collect information about how you access and utilize our courses, such as pages viewed, time spent, and learning progress.
- Communications: Records of our interactions with you, including support requests, feedback, and survey responses.
- Device & Technical Data: We may collect limited technical information about your device (e.g., browser type, IP address) to improve our service and for security purposes.
How We Use Your Information
- Provide Services: To deliver courses, process payments, communicate with you about your progress and account.
- Improvement: To analyze trends, enhance our courses, and personalize the learning experience.
- Security: To detect and prevent fraudulent activity or misuse of our services.
- Limited Marketing: To occasionally inform you about relevant courses, promotions, or updates, always with an option to opt-out.
- Legal Compliance: If required by law or to protect our rights and the rights of others.
Sharing Your Information
- Service Providers: We may share necessary data with third-party service providers who help us with payment processing, website hosting, technical support, and email communication. These providers are bound by confidentiality agreements.
- Legal Obligations: We may disclose information if required by law, court order, or to protect our company, users, or the public.
- Business Transfers: In the event of a merger, acquisition or asset sale, your information may be transferred as part of the transaction.
Data Security
We employ appropriate technical and organizational security measures to protect your personal data against loss, theft, unauthorized access, or misuse. However, please understand that no internet transmission is ever 100% secure.
Your Privacy Rights
- Access & Correction: You have the right to request access to the personal data we hold about you and to request corrections if necessary.
- Withdrawal of Consent: If our data processing is based on your consent, you can withdraw that consent at any time.
- Deletion: Under certain circumstances, you may request that we delete your personal data.
- Complaints: If you have concerns about our privacy practices, please contact us first. You also have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.
Children’s Privacy
Our courses are designed for GCSE students, who are typically minors. We take extra care to protect children’s privacy and will seek parental consent as required under Singapore law.
Cookies
Our website may use cookies (small text files) to improve the user experience and for analytics purposes. You can adjust your browser settings to manage cookies.
Changes to This Policy
We may periodically update this Privacy Policy. Changes will be posted on our website with the effective date.
Contact Us
If you have questions about this policy or our privacy practices, please contact us at: students@illumaminds.com