Refund and Returns Policy

Overview

We want you to be completely satisfied with our online GCSE courses. This policy outlines our commitment to fair refunds and returns practices, ensuring clarity for both our company and our valued customers.

Eligibility for Refunds

• Technical Issues: Refunds may be granted on a case-by-case basis if you experience severe and persistent technical problems that directly prevent the use of our courses, and those problems cannot be resolved by our technical support team within a reasonable timeframe.
• Course Not as Described: If the course content or delivery significantly differs from the advertised description, you may be eligible for a full or partial refund. Please contact us promptly to discuss the issue.
• Right to Cancel (Cooling-Off Period): Under Singaporean consumer law, you may have a right to cancel your purchased course within a certain period after enrollment. Please refer to the “Cooling-Off Period” section below for details.

Refund Process

1. Contact Us: If you believe you are eligible for a refund, please contact our customer support team as soon as possible at students@illumaminds.com. Please provide your name, order details, and reason for the refund request.
2. Review: We will carefully review your request and may contact you for further information, if needed.
3. Approval & Processing: If your refund is approved, it will be processed back to the original payment method. Processing times may vary depending on your payment provider.

Cooling-Off Period

Under Singapore’s Consumer Protection (Fair Trading) Act, you may have a cooling-off period during which you can cancel your course purchase for a full refund. The specific duration of this period depends on the nature of your contract. Please consult the Act or seek legal advice for definitive information.

Limitations and Exclusions

• Partial Course Completion: Refunds will generally not be offered if you have begun utilizing a significant portion of the course.
• Individual Progress: Refunds are not issued based solely on dissatisfaction with your own academic progress or test results within the course.
• Change of Mind: Refunds are not guaranteed for simple changes of mind unrelated to misrepresentation or technical issues.

Additional Notes

• Changes to the Policy: We reserve the right to update this policy as needed. Any updates will be posted on our website with the effective date.
• Dispute Resolution: We are committed to customer satisfaction and will work with you to resolve any issues. If a satisfactory resolution cannot be reached, you may be able to pursue other avenues under Singaporean consumer law.

Need help?

Contact us at students@illumaminds.com for questions related to refunds and returns.